-RK Responsive Design will communicate with potential clients via phone, email and/or Skype in order to set an agreed-upon design plan.
-RK Responsive Design will begin the design process on the agreed upon project start date and will complete the project within the agreed-upon time range. In order to accomplish this, the client must promptly respond to email correspondence.
-Once an initial design is sent, the client is allowed to make up to two more rounds of revision requests.
-One hour of support is available for free to the client after the completion of design projects. It must be used within 30 days beginning on the blog/site installation day. Additional support will be charged at the current hourly rate.
Payments and Refunds
-Checks, money orders and PayPal are all acceptable methods of payment. A 25% deposit is due before your design project begins and the remaining balance is due immediately upon installation of your blog or website.
-Overall, deposits and payment are non-refundable. (Refunds for medical emergencies and events beyond the control of the client will be considered on a case-by-case basis.)
-Our current work schedule is Monday-Friday, 10am – 2pm EST.
-RK Responsive Design confirms that they possess (by design or purchase) the rights to use the graphics and other visual elements that they personally provide in their blog or website designs. If the client provides photos or images to RK Responsive Design, it is the responsibility of the client to ensure ownership or compliance with copyright and license agreements. In no instance will RK Responsive Design, Kimberly nor Reginald be liable for any misuse of such visual elements that have been provided by the client.
-RK Responsive Design reserves the right to use photos of completed design projects to be used for publicity purposes (i.e. on social media and on the RK Responsive Design website).
-RK Responsive Design is solely responsible for secure site design and development. Once the site is completed, site security is the responsibility of the client. (RK Responsive Design is more than happy to instruct the client in industry best practices – including secure passwords, keeping the site updated and such.)
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